Five stars, for the service and hospitality. Very professional customer service by the Lady called Suman. Thank you very much.
Great team of people all willing to help and go the extra mile they helped me pick the perfect product couldn’t have been more happier.
Susan, vickie, Karen, are an asset to your company. Extremely helpful and had the knowledge of the product
PALACE GARDENS ENFIELD I took my watch in to get an estimate for a service on 15/12/21 I was told an estimate could take 3-4 weeks and once I had agreed to the estimate a possible further 6-8 weeks to get the watch back 14 weeks later , I have chased for an update on my watch . I spoke with a very polite lady called KAREN She informed me my watch was NOT back , it was due in today 24/03/22 She would email BREITLING and would phone me once the post had been . Having heard nothing I chased up again to be told by KAREN very politely thank the watch was due in today but it would now be tomorrow AND I could BOOK an appointment to collect my watch on Saturday. The service on my watch is £1530 which is what I would expect to pay for a service , however what I had hoped for was a better service from Ernest Jones ENFIELD As the customer why am I chasing up my watch? . When I have been told they will contact me then to be told company policy I have to BOOK AN APPOINTMENT. To collect my watch after a simple service ! I had the original service receipt , I have photo I’d and having just experienced pretty rubbish service the final insult was to be told I need to”book an appointment “. Is this in order to try and make the service somewhat more personalised or exclusive ? KAREN did apologise if Viking an appointment was offensive , but this was the final insult after sloppy service I like watches. I have NEVEr had to book an appointment with either Cartier or Panerai , to drop off nor collect an item yet Ernest johns an overage lower end high street jeweller needs an appointment for me to collect my watch perhaps Ernest Jones ENFIELD. Should focus on 1/Give The correct waiting time when booking the watch in 2/Monitoring and chasing the watch and the return date has passed the deadline 3/Providing the customer with an accurate update on the watches progress 4/ When informing the customer they will phone back. They do so In short DO NOT OVERPROMISE AND UNDER DELIVER” VERY DISSATISFIED
